Terms and conditions
This page (together with the documents referred to on it) sets out the terms and conditions that apply to your use of the Jumpman website as found at url https://www.welldoneslots.com/ (Website) and the terms and conditions on which you will be entitled to play games on the Website. Please read these terms and conditions carefully before using the Website.
Once you have completed the registration process and by registering at Well Done Slots, you agree to be bound by these terms and conditions. You will also be agreeing to be bound by these terms and conditions by accessing, browsing or otherwise using the Website. If you do not accept these terms and conditions, you will not be able to register or play any games on the Website. Access to and use of the Website is subject to these terms and conditions of use.
Throughout these terms and conditions, “we” or “us” or “our” refers to Jumpman Gaming Limited and/or the Website.
By registering on the Website, you are entering into a contractual relationship with Jumpman Gaming Limited, which is fully licensed under the relevant laws of the United Kingdom (for customers residing in the UK) and the State of Alderney (for non UK customers).
Well Done Slots is regulated by the UK Gambling Commission for customers residing in the UK, and the Alderney Gambling Control Commission for non-UK customers for the purpose of operating eGambling on the Website.
You are responsible for reporting your winnings or such reporting as required by your local law or tax authority.
By registering on the Website, you warrant that:
You are over 18 years of age and acknowledge that we reserve the right to request proof of age at any stage.
You are not resident in one of the jurisdictions where registration is not permitted, namely (but not limited to) Antigua, Albania, Armenia, Azerbaijan, Belarus, Belgium, Bosnia, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, France, Gibraltar Herzegovina, Hungary, Kosovo, Indonesia, Israel, Italy, Latvia, Lithuania, Macedonia, Malaysia, Moldova, Montenegro, Romania, Russia, Russian Federation, Serbia, Slovakia, Slovenia, Turkey, South Africa, Spain, Turkey and the Ukraine United States of America
By playing the Games you represent and warrant and affirm that:
- you are of sound mind and you are capable of taking responsibility for your own actions;
- you are Legally of Age; and
- you are fully aware that there is a risk of losing money when gambling by means of the Games and you are fully responsible for any such loss. In relation to your losses you shall have no claims whatsoever against the Company, Brand Owner or any other company within their respective group of companies or their respective directors, officers or employees.
We reserve the right to refund to any card that has been registered in the playing account.
If you breach any of the terms and conditions, you will not be entitled to collect any winnings.
You hereby confirm to Jumpman Gaming Limited that all information provided in your registration and all personal information subsequently provided to Jumpman Gaming Limited in connection with your account is complete, accurate and not misleading. You agree to inform Jumpman Gaming Limited of any changes to such information by emailing firstname.lastname@example.org
In the majority of cases, the RTP (return to player %) for each game is listed within the information/help pages for the particular game. For all other game RTPs please click here.
'Real Money' refers to funds held in your account which can be withdrawn and have no requirements or restrictions attached.
Jumpman Gaming Limited has registered with the Data Protection Office of Guernsey in accordance with the Data Protection (Bailiwick of Guernsey) Law, 2001.
Your Well Done Slots account
When you have successfully registered with us, you will be given a customer account which is unique to you and you will receive a username and password to access our website and services. It is very important that you keep this information secure and private. You are solely responsible for any deposits and/or losses that may occur on your account. Note: We take no responsibility for any third party access to your account. Please inform us immediately if you suspect that there has been any unauthorised activity on your account. We accept no liability for any loss caused or transactions made on your account when your username and password has been entered, we will assume this has been entered by you.
You are responsible for any wagers and all and any gaming transactions placed where your username and password have been entered correctly. You are responsible for the security of your username and password on your own PC or internet access location. If this username/password combination is "hacked" from your computer, due to any viruses or malware that is present on the computer that you access your account with, this is your responsibility.
In the event that you forget your username and/or password, please click on the forgotten password link and follow the instructions. You will receive an e-mail from us allowing you to reset your security details.
Once you have registered with us we may also ask you to provide further forms of identification as we deem necessary, so that we may carry out the appropriate identity checks as required by the UK Gambling Commission and the Alderney Gambling Control Commission.
We will ask you to provide us with identification documents to confirm your age, identity and current address (the details of which you will already have supplied in your registration form) and proof of payment method. By accepting these terms and conditions you consent to us confirming your age, identity and residence. We will keep a secure record of all identity checks carried out.
We reserve the right to withhold any winnings and suspend your account if any of this information cannot be proven.
Access to the Website is permitted on a temporary basis, and we reserve the right to restrict or suspend your access to the Website or close it indefinitely.
The identification information that you provide us on registration will be passed on to authorised credit reference agencies in order to confirm your identity and card details. By providing these forms of identification to us you agree that we may process, use, record and disclose personal information which you provide in connection with your registration and that such personal data may be recorded by us or them.
We are required by our licence to inform customers about what happens to funds which we hold on account for you in the event of insolvency. More information can be found here.
Jumpman Gaming Limited hold customer balances separate from company funds in a reserve account which we hold with our payment processors. These funds are not protected in the event of insolvency. This meets the Gambling Commission’s requirements for the segregation of customer funds at the level: basic segregation.
You are limited to one account per person.
You should log out when you have finished playing to ensure there is no unauthorised access to your account.
It is your responsibility to check that all deposit and bet instructions are correct before you submit. We do not accept responsibility, nor will we be liable for any mistakes you make in this regard.
We reserve the right to void any winnings or cash-ins which are enabled by wins as a result of a technical malfunction or administrative error. A technical malfunction is considered to be a failure of any system or systems that would cause an error in the processing of a transaction such that the normal processing of that transaction is interrupted and unrecoverable. Any unexpected programming error or wrong data validation which gives different results than what is expected or required will be considered a technical malfunction for these purposes.
Our hours of Customer Support are 9.30 to 18:00, Monday-Friday, excluding bank/public holidays.
‘Free Spins’ refers to spins on regular slot games.
Maximum bonus win of £8 per 10 free spins credited.
The Welcome offer: You will receive a FREE spin of the ‘Mega Reel’ when you make your first deposit. Prizes vary, ranging from Free Spins to Amazon Vouchers.
The ‘Mega Reel’ is where you will win all your promotional prizes obtained through deposits on the site. You will either be invited to play for FREE or pay a small amount to spin the Reel.
Prizes displayed on the Mega Reel are subject to change at any time and without notice.
By agreeing to these terms and conditions, you acknowledge that the ‘Mega Reel’ is a game of chance and therefore winning a prize is NOT guaranteed.
After making your first deposit, you can claim a free spin of the ‘Mega Reel’ on each deposit of £20 or more. Note, you will not receive a spin of the ‘Mega Reel’ while you have a pending withdrawal and it will not be made available once your withdrawal has been processed.
Free Spins obtained through the ‘Mega Reel’ can only be played on specific games – chosen by the company.
Amazon vouchers won from the Mega Reel will be emailed to the address registered on your account within 7 days. We are not liable for the non-receipt of the vouchers. You are responsible for ensuring the email address on your account is correct. Vouchers will not be resent for any reason.
You will not receive the ‘Mega Reel’ when depositing via the ‘Quick deposit’ option.
If you chose to close the ‘Mega Reel’ pop-up, this is your choice and the game will not be made available or be re-credited to your account until the next claim.
All bonus funds and Mega Reels are removed from your account if your last login is greater than 7 days ago.
Wins resulting from Free Spins are credited to your account as ‘Bonus’ cash. Winnings from Free Spins are subject to a maximum amount set by the company at its sole discretion, regardless of the accumulative winnings amount displayed. Due to maximum win amounts, you may not receive all the spins which are displayed as remaining to play.
The following applies to all Bonus funds obtained on the site, unless otherwise stated in the specific terms and conditions for a promotion. You agree by accepting these terms and conditions to wager 65x the amount of bonus won + any remaining wagering requirement prior to cashing out. If you decide to cash-out (withdraw) before fulfilling the wagering requirement, you will forfeit all remaining bonus funds, free spins, and Mega Reel spins. For example, if you win £10 bonus from free spins and your current wagering requirement is £100, this will result in a wagering requirement of £10 X 65 + £100 = £750. If there is no existing bonus in your balance or wagering requirement, the wagering requirement is calculated as £10 x 65 = £650.
Only bonus wagers contribute towards fulfilling the wagering requirement. Real money wagers do not contribute.
You can withdraw your real money balance (subject to withdrawal policy) but Bonus funds can never be withdrawn.
The maximum amount (for accounts that have made a deposit) which can be converted to your REAL money (withdrawable) balance as a result of fulfilling the bonus wagering requirement is £250. For example, if you have accumulated bonus funds of £400 once the wagering requirement has been fulfilled, £250 will be transferred to your real money bankroll. The remaining bonus balance will be removed permanently.
The maximum bonus conversion for accounts that have not made a deposit is £50. E.g. if you have accumulated bonus funds of £400 once the wagering requirement has been fulfilled, £50 will be transferred to your real money bankroll. The remaining bonus balance will be removed permanently.
Winnings generated from your bonus balance will be accumulated to the bonus balance bankroll. Once the wagering requirements (65x) have been met, the remaining bonus (maximum £250) will be transferred to your real money (withdrawable) bankroll. All withdrawals are subject to the banking policy included in these terms and conditions.
Winnings are credited to the balance from where the wager was taken. If in a single transaction you wager 50% with real money and 50% with bonus funds, any winnings will be credited to match the proportion of the original wager. E.g. A £3 total wager (£1.50 Real money and £1.50 Bonus balance) results in a £10 win, this means £5 will be credited to each balance.
Real money will always be used to wager before bonus funds. You will only use your bonus balance when you do not have enough real money to place the wager.
The following games do not contribute towards fulfilling the wagering requirement: Blackjack (all variants), Roulette (all variants), any other casino style games, Hi Lo games, Video Poker, Keno, progressive jackpot slots. The company reserves the right to alter this at any time and without notice.
Bonus money wagering is not available on progressive jackpot slots.
You can track your remaining wagering requirement on the withdrawal page of the website.
The company reserves the right to amend the wagering requirements on bonus funds at its sole discretion.
If you wish to permanently opt out of receiving bonuses, you can do this by contacting the customer support team.
|Level||Requirement - collect Kudos||Target to maintain level||Birthday Bonus||Weekly Cashback||Free Spins – min deposit £20|
|Newbie||Up to 100 Kudos||N/A||Yes||No||0|
|Expert||101 - 1,000||N/A||Yes||1%||5|
|Pro||1,001 – 2,500||£1,000||Yes||3%||10|
|VIP||2501 - 5,000||£5,000||Yes||5%||25|
1 Kudos = £1 deposited
All promotional codes are only valid on the day the communication is sent out (up to 23:59 on that day), unless otherwise stated in the communication.
On site inbox offers and promotions are only valid for the account they are sent to, as verified by the username and our internal send records. If the same device is used to access accounts belonging to different people, the username in the message indicates which person the offer is intended for and will not be available to claim for the other accounts.
In the unlikely event of the Mega Reel or free spin credits malfunctioning, we will explore and offer a remedy to the issue if the query is submitted within 2 days of said malfunction. We must see a copy of the communication, with the date/time of when it was received clearly visible.
We cannot be held responsible for any promotional content sent out by unassociated 3rd parties, as verified by our internal send records. The sender name/email address does not guarantee the promotional content was in fact sent directly by us; if in doubt please get in touch with our support team who will be more than happy to verify whether the promotion is genuine. We are also unable to carry out SMS and/or email opt-outs for promotional content which has not been sent by us or by our approved affiliates, even if it arrives from the same send name/email address.
All Mega Reel spins/bonuses/free spins are credited at the company's sole discretion. We reserve the right to disable the crediting of all Mega Reel spins/bonuses/free spins on your account.
Daily cashback is calculated as a percentage of your daily deposits, minus withdrawals requested, minus any current balance in your account (00:00 to 23:59). Example, if you are a ‘pro’ level player and deposit £200 during the day, you withdraw £50 and have £10 in your balance, your cashback amount is calculated as (£200 - £50 - £10) x 0.03. To claim your cashback, you must log in and claim via the ‘My Account’ page. Cashback awarded for the previous day's game-play is only available to claim until 23:59 on the following day. If you do not claim, your cashback total will be reset to the current day's total. The cashback amount is added to your account in REAL money – with no wagering requirements or terms attached.
If your account is closed, self-excluded or an a 'take a break', you will not be entitled to claim cashback.
Spins of the ‘Mega Reel’ which are NOT free are charged at varying amounts and will be deducted from your balance. The prizes won will be subject to exactly the same terms as if it were spun for free.
The minimum deposit requirement for all promotional offers is £10 unless otherwise stated in the promotional communication.
General T&C's apply.
The only currency available for all deposits and withdrawals is GBP.
You may add up to 3 payment cards to your account.
All cards and payment methods must be owned and/or in the same name of the person registered on the Well Done Slots account.
You can deposit using:
Pay by Mobile. Deposits of £5, £10 and £20 via Pay by Mobile incur a £2.50 transaction fee.
We impose maximum default limits on deposits into your account, namely:
£5,000 per day;
£35,000 per week; and
£100,000 per month.
The minimum amount that you may deposit in any one transaction is £10. You can withdraw any amount that is in your real money balance. If you wish to withdraw an amount that is less than £10, please contact email@example.com. Please note that withdrawals under £30 incur a £2.50 transaction fee.
You can make a maximum of 2 withdrawal requests within a 24 hour rolling period, irrespective of whether previous withdrawals have been reversed.
Withdrawals are not permitted within 48 hours of your first deposit or within 48 hours of adding a new payment method.
Please note that all withdrawals are subject to a pending period up to 72 hours before being processed. During this time, you may ‘reverse’ the withdrawal which will place the total amount back into your real money balance. After the pending period has completed you will no longer be able cancel it.
Only 2 withdrawals may be pending at the same time. If you wish to withdraw more funds, please wait for a withdrawal to finish pending or cancel a withdrawal to request a different amount. You may request up to 5 withdrawals per week, including those that are later cancelled/reversed.
In the event that you cancel a withdrawal request, you will bear full responsibility for any subsequent wager of such sum. The Company is under no obligation to refund any amounts that are cancelled by you and which are subsequently wagered.
You have the unrestricted and legal right to withdraw your full REAL MONEY balance in a single transaction. However certain withdrawal requests may be subject to you completing and satisfying additional due diligence and verification checks. If you have any questions regarding this, please contact our customer support team: firstname.lastname@example.org. Please note, as a result of these checks there may be a short delay in your withdrawal being processed.
In order to make your first withdrawal, at least £10 must have been wagered in real money. If you wish to withdraw prior to wagering £10, please contact our team: email@example.com.
When making a withdrawal you will be informed of the following:
How much withdrawable money is held in your account
How much you have left to wager before you bonus balance is converted to real money.
If any sum is incorrectly credited to your account, you must point this error out to us.
Withdrawal payments will be made (once the pending period has expired) within the normal banking cycle. Please be aware the payment can take up to 7-10 working days to process and will be subject to any processing time spent by the relevant bank or building society involved.
Identification will be required in order to process your first withdrawal with us. You will be asked to supply documents when you make your withdrawal. The documents typically required are:
- A valid piece of ID such as a driving license or passport
- A recent utility bill or bank statement dated within the last 3 months.
- We may ask for any additional documents to verify your identity at our sole discretion, such as front and back of registered card. If requested, please block out the middle 8 digits and CVV number displayed on the back of the card.
These will be kept securely and confidentiality on file and we aim to process your documents on the same working day that they are received (9am – 6pm). We reserve the right to request ID documents to verify your account or approve any withdrawals at any time.
First withdrawals will remain pending on your account for a minimum of 72 hours. If ID documents have not been received, your withdrawal will remain pending on your account. The maximum pending period is 7 days. Withdrawals which remain pending for over 7 days will be cancelled and placed back into your real money balance. The withdrawal will then need to be re-requested. Withdrawals can only be processed to a payment method/card that has been used to deposit on the site. Withdrawals cannot be sent to 'Pay by Mobile'.
Withdrawals can be paid to any of the cards you have registered on your account. It is your responsibility to notify us if any cards need to be removed from your Well Done Slots account.
You have the right to set self-imposed limits on deposits. Limitations are set as daily/weekly/monthly and you can do this by visiting the Responsible Gambling page or contacting us via e-mail at firstname.lastname@example.org. We will seek to action these limits as soon as your request is received, and read. You will receive confirmation of your new limits via e-mail. You also have the option to apply a limit when making your first deposit. You will be able to increase these limits but this will only be permitted after the expiry of a 24 hour cooling off period.
If you are concerned that your gambling is out of control, you have the right to exclude yourself from the games and you may do so by sending an e-mail to us at email@example.com with your instructions as to how long you wish the account to be inaccessible. You also have the option to self-exclude your account by visiting the responsible gambling page.
Self-exclusions must be applied for a minimum of 6 months. At the end of the exclusion period, your account will remain inaccessible unless we are notified by yourself to reopen. We will be unable to lift the block on access during the exclusion period.
Self-exclusion means that you will not be able to play any of our games during the term of your exclusion. This measure will be applied to all accounts you hold with Jumpman Gaming within 24 hours. This means you will not be able to access or register to any of our sites during the time of your exclusion.
If you decide to apply a ‘self-exclusion’ to your account, you shall not be permitted to open any new account with any Jumpman Gaming Site during the term requested. If you are in breach of your ‘self-exclusion’ (including within the first 24 hours) we shall be entitled to terminate any new account you open with any Jumpman Gaming website, forfeit any funds therein, and we shall not be liable to refund to you any funds you may have wagered or won through such account. Please see our Responsible Gambling page for more information regarding ‘self-exclusion’ and ‘cool-off’.
At the end of your self-exclusion, your account will remain closed. Please contact firstname.lastname@example.org if you wish to reopen the account. There will be a one day cooling off period before you can gain access to your account.
If you choose to self-exclude your account, we strongly recommend that you request this with any other online gaming operators you hold accounts with.
Take a Break
You may also contact support and request to ‘Take a break’ on your account for the following durations:
One month or
Any period up to a maximum of 6 weeks.
This will restrict you from playing at the specific requested brand only.
Your account will automatically be available for gameplay following its conclusion.
The Reality Check tool reminds you how long it has been since your gaming session began.
The reminder will appear on screen while you are on the site. You will have the options to continue playing, view your transaction history or log out.
The reality check timer will begin when you place your first wager. The reminder will appear once the time has expired and will continue to appear at the requested time intervals.
To set your reality check, please head to our responsible gambling page.
Keeping your account secure
To prevent unauthorised access to your account, please keep your username and password secure and private. Log out when you finish playing and if you're concerned someone may know your password, please change it immediately. You may wish to make a note of your balances when you log out to act as a further check that no one has accessed your account without authorisation in your absence. It is your responsibility to keep your login details secure and if your account is compromised, you will not be reimbursed for any funds spent.
We do everything in our power to ensure that there is no underage gambling on the site. As such, we assist our members in preventing their children from entering gambling related sites. The below filtering programs will assist parents in blocking content or websites that they do not wish their children to view:
Closing your account
If you wish to close your account rather than self-exclude you have the option to reopen it on request at any point in time. You can request this by emailing email@example.com.
Such closure shall occur 72 hours after confirmation by customer support that your request has been submitted. If you login to your account prior to your account being closed, your closure request will be cancelled. To avoid any interruption to gaming sessions, players are required to re-confirm their intention to close their account if they login within the 72 hour period. You accept that you shall remain responsible for any activity on your account between advising us of your notification and the closure of your account by us.
Closing your account renders the games unplayable but with the option of them being accessed if you contact us. A closed account can only be reopened if you contact us via email and we will comply with your request as soon as possible.
We are not liable for the non-receipt of any account closure requests. If you make a withdrawal and then close your account, we will not close your account until the withdrawal has been fully processed, and any deposits or bets made during that period will equally be valid.
Cheating, unlawful and suspicious activity - Suspending an account
There may be occasions where we will have to suspend your account with us. In these circumstances, your funds may be temporarily unavailable for you to use or withdraw. We will suspend access to your account in the following circumstances:
If any chargebacks are suffered
If you are in violation of these terms and conditions and monies have been played and won by a third party
Where we have reason to believe that the security of your account or any third parties’ accounts has been breached
Where we have reason to believe that your account is being used to manipulate the Website
If your account has been used for any unlawful activity or fraudulent purpose (including money laundering)
If we have reason to believe you are involved in collusion with or cheating of any other player.
We will attempt to complete any investigations and deal with them and the cause of such suspension as soon as practicable in the context of any legal or regulatory obligations that we may have. However, pending the completion of our investigations, we are entitled to continue the suspension or if necessary opt to close the account at our sole discretion, void any winnings and forfeit any funds remaining.
We reserve the right to close your account, void any winnings without refund of deposits and forfeit any remaining funds in the following circumstances:
You register more than one account
You are younger than 18
You provide incorrect registration information
You reside in or access the Website from a Non Permitted Jurisdiction
The name on your account doesn’t match the name on the payment method which has been used to make purchases on your account
You have allowed (intentionally or unintentionally) someone else to play on your account
You have played as part of any group strategy
Any chargebacks or payment disputes have been received for any purchases made on your account
You are found, in our reasonable opinion, to be cheating
We become aware that you have done any of the above at other online gambling sites
You have self-excluded on any other website operated by the Company
You publish any defamatory or offensive material anywhere on the Website
You breach any of these terms and conditions.
Promotional play - suspending an account
In addition to the above, there may be other occasions where we will have to suspend your account with us. Again, in these circumstances, your funds may be temporarily unavailable for you to use or withdraw. In such instances any remaining real balance will not be voided. We will suspend access to your account in the following circumstances:
You are found to be playing free games excessively.
You are abusing or have abused any bonuses, promotion or IG free spins.
Complaints and disputes
The following procedure applies to UK customers:
We endeavour to provide the best possible service. Should you feel that you have been let down in any way by the service we provide and wish to lodge a complaint, you should in the first instance contact us at firstname.lastname@example.org
Complaints should be made as soon as possible after the circumstances which caused you to make a complaint arose. We will confirm receipt of the complaint and we will attempt to resolve any issues promptly.
Where complaints are made, we reserve the right to record all communications with you and/or any other person contacting us on your behalf.
Jumpman Gaming Limited has appointed eCOGRA for Alternative Dispute Resolution (ADR).
If we cannot resolve your complaint or you remain unsatisfied with the outcome, you have the right to lodge a complaint over any decision taken by us with: eGaming Compliance Services Limited (eCOGRA). Their website is located at www.ecogra.org
eCOGRA may be contacted in this respect at http://www.ecogra.org/ata/dispute.php
For more information please see: http://ecogra.org/ata/policies_procedures.php
The following procedure applies to NON UK customers.
If we cannot resolve your complaint, you have the right to lodge a complaint over any decision taken by us with the Alderney Gambling Control Commission. Their website is located at www.gamblingcontrol.org
Jumpman Gaming Limited has appointed the Alderney Gambling Control Commission (AGCC) for Alternative Dispute Resolution (ADR). [The Player] has free right of access to the ADR function. AGCC may be contacted in this respect at email@example.com
You acknowledge that we are the owner or licensee of all intellectual property rights on the Website and the material published on it. Those works are protected by copyright laws and treaties around the world and all rights relating to the same are reserved. You also acknowledge that the graphic element of the Website are the trademarks, service marks and trade names of Jumpman Gaming Limited and you agree that have no rights to such items, nor any other items, graphics, terms, concepts or methodologies contained therein. You may not modify any paper or digital copies of any materials printed or downloaded nor use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. You may not use any part of the materials on the Website for commercial purposes.
All representations, warranties and terms (express or implied) not set out in these terms are, to the fullest extent permitted by law, excluded and we will, to the fullest extent permitted by law, have no liability to you in respect of the same. We will not be responsible or liable to you for any loss or damage that you may suffer as a result of using or in connection with your use of the website, except with regard to the provisions of the below.
Customers storing excess funds in their account do so entirely at their own risk. In any event, please be advised that funds standing to your credit shall at all times be held by us in a segregated account distinct from any other funds. For further information on risks associated with segregation of player funds please visit AGCC’s website: http://www.gamblingcontrol.org/players
This does not include or limit in any way our liability:
for death or personal injury caused by our negligence;
for fraud or fraudulent misrepresentation; or
for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
We are not responsible for indirect losses which happen as a side effect of the main loss or damage including but not limited to:
loss of income or revenue;
loss of business;
loss of contracts;
loss of anticipated savings;
loss of data, or
waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable;
We are not responsible for loss of profit, whether direct or indirect.
In addition, we will not be liable for:
faulty operation of computers and/or for incorrect or overly slow transmission of data by the internet provider and/or any damage that occurs due to bets submitted by you not being received by us or not being received promptly or not being considered, as a consequence of technical faults with our software or hardware (whether or not they are within or outside of our control);
any losses arising from your negligence;
any loss or damage due to viruses or other malicious software that may infect your computer equipment, software, data or other property caused by you accessing, using or downloading from the Website, or from transmissions via emails or attachments received from us;
any use of websites linked to the Website but operated by third parties.
We use well-established and reputable third party payment service providers for the acceptance of online payments. While we endeavour to ensure that due care is exercised in handling credit/debit card information by these third party payment service providers, we will not be liable for any compromise, misuse of this information or breach of security by these third party payment service providers.
The information on the Website may contain inaccuracies or typographical errors.
We reserve the right to amend these terms and conditions or any of the procedures set out in these terms and conditions without prior notice. We will inform you of any such amendments by email where you will be directed to the revised terms and conditions on the Website.
Unless otherwise expressly provided by the revised terms and conditions, the revised terms and conditions will be incorporated into these terms and conditions.
If any part of these terms and conditions is found by a court of competent jurisdiction or other competent authority to be invalid, unlawful or unenforceable then that part will be severed from the remainder of these terms and conditions which will continue to be valid and enforceable to the fullest extent permitted by law.
Bingo (90 Ball)
How to play
90-Ball Bingo is easy to play. All you need to do, is select a room to play in and then pick which game you wish to play in. Ticket prices vary between games and rooms, so once you are happy with the price, just select the number of tickets you want to buy and ‘confirm’ your purchase.
The game is easy to pick up, we will mark all the numbers off for you, and if you are lucky enough to be a winner, we will even automatically claim your prize and add your winnings to your account.
Each ticket has 15 unique numbers on, ranging from numbers 1 to 90. These are the potential balls that will be drawn in the game. Each time a ball is drawn that matches up with a number on your ticket, it will be marked off, getting you nearer to a win. Numbers are spread over three lines, and split into columns of numbers. In column 1 you’ll always see numbers 1-10, in column 2, numbers 11-20 etc. You will never have more than 5 numbers per line. The aim is to get each number marked off per line, depending on the prize pattern in play.
In 90-ball bingo there are three prizes to play for, the 1-line prize, 2-lines prize and finally the full house, or 3-lines prize. The 1-line is played first, you can win this prize by marking 5 numbers off of any line (top, middle or bottom of the ticket) before any other player. The first player or players to mark off the 1-line on a ticket wins the prize. Once that prize has been won, the game moves on to the next prize, which is the 2-lines prize. Here players are trying to get any 2-lines marked off their ticket before any other player (top and middle, top and bottom or middle and bottom lines). The first player to get 2-lines marked off their ticket wins that prize and the game then moves on to the final prize, the full house. The full house is won when a player is first to get all 15 numbers marked off on a ticket.
It is possible for more than one player to win a prize, and even a chance that a player will win the same prize with more than one ticket they are playing with. The prize amount displayed for that prize type is always split equally based on the number of winning tickets. For example, if player A gets 1-line on two tickets at the same time as player B on one ticket and the prize was £15, then player A will receive £10 and player B £5.
The bingo system has an automatic voiding policy in place whereby each game may require a minimum number of players to have bought tickets or a minimum amount of money to have been staked for it to play out. Where the minimum settings have not been met the game will be automatically voided and any player stakes will be credited back to their account.
Some rooms or games of bingo may have a Progressive Jackpot included. This is an extra prize available on top of the full house prize. It can be won if a player gets the full house in under a certain number of ball calls. The criteria may be different per jackpot and will always be displayed in the bingo room. If you are unsure you can always contact customer services for more information. The Progressive Jackpot will go up based on sales and once it gets won, it will go down to the guaranteed seed amount for the next game it is available.
Any winnings from a Progressive Jackpot may be subject to more detailed validation checks and accordingly may take longer to credit to your account or be processed if you have requested to withdraw the funds.
You win a jackpot if you get the full house within a number of ball calls specified for each jackpot. You can find the number of ball calls needed within the jackpot name (i.e. “Progressive jackpot (40 calls)” refers to a jackpot that can be awarded when getting a full house in 40 calls or less).
If more than one player qualifies for the jackpot they will receive a share of the jackpot prize based on the number of winning tickets they had that triggered the jackpot.
This game is played over the Internet which is a communication medium that is known to be imperfect. Messages to or from your display device and the game servers may be lost or interrupted. If you have wagered on a game but are unable to watch the draw take place the tickets will remain valid and in the draw.
In the event of a disconnection during a game, reconnecting and re-selecting the room/game should allow you to reconnect to the game to watch from the current point in the game. In the event a game has completed before the player is able to reconnect, any tickets purchased will still have been valid and any winnings due will be automatically credited to the players account.
In the event of disconnection, the records stored on the game server shall be the final authority in determining the terms of any wagers you place and the circumstances in which they were made.
In the case of any malfunction or evidence of any player infringement of the result of the draw, all bets and winnings are null and void.
The purchase of Bingo tickets is final.
The 'Free Bingo' room is only available for customers who have made a deposit within the last 7 days.
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